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Covid-19 Operations

UPDATE: May 17th, 2020

If you would like to place an order for pickup BEFORE June 5th, please skip to the bottom as re-opening procedures will not take effect until June 5th.

  • I am super excited to welcome our wonderful Bubble Lovers back into our Seabright store starting Friday June 5th 11-4!  
  • The reopening with be for Seabright only as Mahone Bay is closed permanently.
  • Hours will be 11 - 4 and we will be open Friday, Saturday and Sunday weekly.
  • To make sure the reopening is successful and you are safe and protected there will be some changes to our normal operations. 1. One person will be permitted inside at a time or two people from the same car (we have a small store). 2. Masks will be required (as people like to lift products to the nose to smell). 3. We will have a super quick but effective hand-san station. Hand-sanitizing upon entry is necessary so products may be touched safely.
  • Certain testers will be removed from the floor such as lip products.
  • High touch areas (such as front door handles) will be sanitized regularly. 
  • Bathroom will be closed to customers for the time being. 
  • Our wonderful customers may still order curbside pickup via our website only. You will need to order no later than noon the day before so I can pick and pack your order. As of June 5th you will no longer need an appointment time to pick your order up. When you arrive for pickup (not the same day please remember) call the store on 902-821-7837 and I will run your bag out to you. *If things are manageable for one person (not too busy and hectic) I will add same day phone orders to the options! We will see how it goes but hopefully!
  • Patience will be asked of everyone as there will still be one person working (me Candy) and staff will not be invited back until we are sure everything stays the same and we will be staying open safely! 
  • We will not be manufacturing during this time, except soap because I can always squeeze in soap batches! The girls who make the other goodies will not be back until later on.

 

PROCEDURE BEFORE JUNE 5th

Sugar Bubbles understands that getting the things we may want or need during this time is a bit tricky. The rules have changed and businesses have adapted as best they can, but it does mean you may not know what to expect or how a business is choosing to offer service or product, if at all.

Some businesses do delivery, some allow a limited amount of customers inside, some take phone orders and provide same day pickup while others do not. Hopefully this will help if you are trying to figure out how to get some Sugar Bubbles goodies!

 There is only one person (me Candy) working at this time and we are not currently making products.

  •  Sugar Bubbles Seabright is processing orders for contact free pickup and for Canada Post shipping. (See shipping tab for details on where we ship etc).
  • Sugar Bubbles Mahone Bay is CLOSED and will not be re-opening.
  • All orders must be placed through our website (both PICKUP and SHIPPED). We are not taking phone calls or monitoring phone messages, there simply isn't time.
  • The only way to contact me is via email or by sending a message through your order.

Contact Free Pick Up Instructions (pre June 5th)

1. Browse our goodies and add whatever you like to your cart.

2. Go to checkout. You must be logged in and not checkout as a guest. If you checkout as a guest and choose pickup I will have to cancel the order as I can not message guests.

3. Enter your shipping address and other details required. Yes, this is silly because you are not shipping BUT I have built the pickup option as a shipping option so the website does not know this and thinks it is a shipping method. Only way I could do it quickly!

4. At the very end of checkout you choose PICK UP IN SEABRIGHT as your shipping option. $0.00.

Then I will contact you to arrange a scheduled pickup time. NO WALK UPS please. It is super difficult for me to figure out who you are if you are not supposed to be there and I always have orders on the pickup stand that I must safeguard.

No Shows (with no attempt at contact) will be refunded.

IMPORTANT: You can not place an order and pick it up the same day. I will be filling existing orders and won't even know you have ordered. I don't fill orders on Saturday's as I am busy with pickups. Order well in advance if you need your goodies by a particular date. Example: if you order Friday afternoon and email me Saturday morning to ask what time your pickup is I can almost guarantee you that I will have no pickup times available and that your order will most likely not even be picked or packed yet.

Shipping Instructions

1. Simply place orders to in cart and proceed to checkout.

2. Make sure you have chosen Flat Rate or Canada Post shipping at checkout because if you choose PICKUP and you really need SHIPPING, I have to cancel the order.

IMPORTANT: Even if you enter a separate shipping address, if you choose Pickup in Seabright as the shipping method your order will not ship. I can not print a shipping label. Pickup trumps anything done previously as it is the last stop before checkout.

3. Please keep in mind I am only shipping once per week so please be patient. In addition Canada Post is experiencing shipping delays due to COVID-19 and this is out of my control.

*IMPORTANT: All items will be sent with tracking numbers but I will not be adding tracking to orders as this is a manual process and time consuming. Emailing everyone tracking would cut down on the amount of orders I could process. If after 10 business days (does not include weekends and holidays) your order has not arrived email me and I will both track your parcel and send you the tracking number. So far I have sent hundreds of packages with no issues.. yay for Canada Post!

 

I hope that helps and I think you all for the amazing support, kind emails, photos of your families enjoying Sugar Bubbles goodies, bread delivery and overall NICENESS we have received during this time! It is noted and appreciated!

 

Candy