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Shipping

 COVID-19 UPDATE

PLEASE SEE THE COVID-19 OPERATIONS TAB

The only way to reach us during COVID is via email

EMAIL: sugarbubblesbathbakery@hotmail.com

 

 

SUGAR BUBBLES BATH BAKERY currently ships within CANADA only. We only ship to the provinces of Nova Scotia, Newfoundland & Labrador, New Brunswick, Prince Edward Island, Quebec, Ontario, Saskatchewan, Manitoba, Alberta and British Columbia.

Sugar Bubbles Bath Bakery ships from 11452 Highway 333, Seabright, Nova Scotia.

 DOMESTIC CANADIAN SHIPPING

We ship Canada Post Expedited. *Expedited shipping option comes with $100 shipping insurance & tracking. Expedited shipping takes anywhere from 1-7 business days WITHIN CANADA. We are on the East Coast so the closer you are to us, the faster you will receive your package.

We charge a FLAT RATE of $15 for Canadian orders.

FREE SHIPPING: Nova Scotian orders over $100 (before shipping, tax and discounts) will receive FREE SHIPPING.

* If you order exactly enough product to receive free shipping and we are out of stock in an item, we reserve the right to cancel the order or substitute another item to maintain your free shipping.

 

CHRISTMAS SHIPPING: Cut off for Expedited Shipping within Canada is December 15th. We must receive your order at least 48 hours before the 15th to ship your order by Christmas cut off. POSTAL STRIKES may affect these dates!

CLOSED: Our shipping department is CLOSED from Dec 20th 2017 to Jan 7th every year. Any orders placed during that period will ship after Jan 7th.

TURN AROUND TIMES

Our standard T.A.T (turnaround time) is 4 business days (does not include weekends or holidays) for in stock items. This is the time between us receiving you order until it is shipped. It does not include shipping time. For items that are made fresh to order, please allow three additional business days for us to make your goodies fresh! Off season times are different and are detailed below.

During heavy shipping seasons (Christmas, Easter, Mothers Day, Halloween) our T.A.T. increases to 7 business days but we work hard to get orders out well before that!

PICK UP IN SEABRIGHT (IMPORTANT)

You MUST click to accept terms or you are unable to check out. This means you have read and understand these terms. We can do no more on our end than this. If you have checked out, it means you accept all policies including the following:

If you have chosen PICK UP IN SEABRIGHT $0.00 as your shipping option, we will message you once we get close to your order number to let you know when your bag will be ready for pick-up. Sorry, we simply can't narrow the time down for you as orders are processed in the order in which we receive them so pickup will depend on our order-load.  For a better idea of processing times, please refer to our Turn-Around-Times above.

1. Please pick your order up within 7 days of receiving your notification. If you need more time just pop us a line, it is no problem for us to hold it longer but we do not want to be in possession of pick-up orders for months on end. PICK UP time should reflect standard turn around times. If this will be an issue please DO NOT choose PICK UP.

2. Of you have chosen PICK UP IN SEABRIGHT $0.00, PLEASE CHECK JUNK FOLDERS for notification emails. We can not control where our emails end up and it is up to you to check all folders. If this is not something you will remember to do, please DO NOT choose PICK UP.

3. If you have chosen PICK UP IN SEABRIGHT $0.00 as your shipping option please make sure this is something you intend to follow through on. When we process a pick-up order it is packed differently than shipping orders. It is unfair on the girls to pack 20 pick-up bags (example that has really happened) and then have everyone change their minds and want their packages shipped. They then have to unpack what they have done and re-pack, create an invoice and reconcile accounting. If you do not intend to pick your order up DO NOT choose PICK UP! I can not stress this point enough!

*We understand that sometimes real issues do pop up meaning your can no longer pick up your package and in this case we will send you an invoice for $25, shipping and repacking. Once we receive payment, your order will be unpacked and repackaged for shipping.

4. We are unable to cancel orders so please choose the proper shipping method, we really appreciate it!

5. These terms may seem stringent but we have been through the wringer with PICK UP and are trying very hard to keep the option for the many customers who really do use it!

 OFF SEASON SHIPPING

During our off season (January, February and March) please allow 10 business days for your order to ship as we work with a skeleton staff and our location is sometimes inaccessible to winter weather and icing conditions.In addition we re-stock during January/February and need to make products to fill orders, hence the longer turn-around.

IF YOU REQUIRE YOUR ORDER BY A PARTICULAR DATE, PLEASE CONTACT US BEFORE PLACING YOUR ORDER. We can let you know if any of your items need to be made fresh, causing order delays. We are unable to cancel your order once it is placed.

DURING CHECKOUT YOU CLICK A BOX THAT SAYS YOU HAVE READ AND UNDERSTAND OFF SEASON TURN AROUND TIMES. Your order can not process without clicking the box so we trust you will be aware of our winter procedures.

ADDRESS

Please make sure you provide the correct shipping address. If Canada Post returns a package to us due to incorrect shipping address, we must pay return shipping which we must change back to the customer. We must then charge additional shipping fees over and above to re-ship the package. These are Canada Post charges that must be paid so there is no other way around this. We are unable to edit shipping addresses once an order has been placed as it voids our insurance.

 FOR ALL ORDERS

*If you are concerned about your package becoming lost, we strongly recommend you purchase additional shipping insurance as we cannot be responsible for lost packages. If you would like to add additional shipping insurance to your package please let us know in the 'notes to seller' section and we will send you an invoice to cover the additional charges.

*Once a parcel is tracked as DELIVERED, our involvement in the process is complete. Unless there is a mistake in your order of course. If Canada Post tracks your package as DELIVERED, and you say you have not received it/someone has stolen it from your step; you must deal with Canada Post directly. We no longer have the ability to intervene once a package is marked DELIVERED.

*Please note: We pack every parcel with attention and care. All of our packages meet or exceed Canada Post packing recommendations and we cannot be responsible for damages incurred during shipping.

Upon receiving your order, please inspect contents carefully for accuracy. If there is any discrepancy in your order, please contact us within 24 hours of receiving your package. We will always fix our mistakes as we take a digital photo of every packed box to ensure accuracy. If we have missed something, we will look it up, confirm and get your missing item/items sent out to you pronto or issue you a refund for your missing item/items! We reserve the right to decide whether you will receive a new product or a refund.

Thanks for your support Bubble Lovers!