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Shipping

 COVID-19 UPDATE

PLEASE SEE THE COVID-19 OPERATIONS TAB BEFORE ORDERING

EMAIL: sugarbubblesbathbakery@hotmail.com

 

 

SUGAR BUBBLES BATH BAKERY currently ships within CANADA only. We only ship to the provinces of Nova Scotia, Newfoundland & Labrador, New Brunswick, Prince Edward Island, Quebec, Ontario, Saskatchewan, Manitoba, Alberta and British Columbia.

Sugar Bubbles Bath Bakery ships from 11452 Highway 333, Seabright, Nova Scotia.

 DOMESTIC CANADIAN SHIPPING

We ship Canada Post Expedited. *Expedited shipping option comes with $100 shipping insurance & tracking. We do not provide you with the tracking number unless you request it as manually updating tracking is incredibly time consuming. Expedited shipping takes anywhere from 1-7 business days WITHIN CANADA. We are on the East Coast so the closer you are to us, the faster you will receive your package.

We charge a FLAT RATE of $15 for Canadian orders.

FREE SHIPPING: Nova Scotian orders over $100 (before shipping, tax and discounts) will receive FREE SHIPPING.

* If you order exactly enough product to receive free shipping and we are out of stock in an item, we reserve the right to cancel the order or substitute another item to maintain your free shipping.

 CHRISTMAS SHIPPING: Cut off for Expedited Shipping within Canada is December 15th. We must receive your order at least 48 hours before the 15th to ship your order by Christmas cut off.

CLOSED: Our shipping department is CLOSED from Dec 20th 2017 to Jan 7th every year. Any orders placed during that period will ship after Jan 7th.

TURN AROUND TIMES

Our standard T.A.T (turnaround time) is 4 business days (does not include weekends or holidays) for in stock items. This is the time between us receiving you order until it is shipped. It does not include shipping time. For items that are made fresh to order, please allow three additional business days for us to make your goodies fresh! Off season times are different and are detailed below.

During heavy shipping seasons (Christmas, Easter, Mothers Day, Halloween) our T.A.T. increases to 7 business days but we work hard to get orders out well before that!

OFF SEASON SHIPPING

During our off season (January, February and March) we ship once a week on FRIDAY. Place your order early if you would like to hit Friday shipping as we process orders in the order in which we receive them and we may have lot's of orders before yours.

IF YOU REQUIRE YOUR ORDER BY A PARTICULAR DATE, PLEASE CONTACT US BEFORE PLACING YOUR ORDER. We can let you know if any of your items need to be made fresh, causing order delays. We are unable to cancel your order once it is placed.

DURING CHECKOUT YOU CLICK A BOX THAT SAYS YOU HAVE READ AND UNDERSTAND OFF SEASON TURN AROUND TIMES. Your order can not process without clicking the box so we trust you will be aware of our winter procedures.

ADDRESS

Please make sure you provide the correct shipping address. If Canada Post returns a package to us due to incorrect shipping address, we must pay return shipping which we must change back to the customer. We must then charge additional shipping fees over and above to re-ship the package. These are Canada Post charges that must be paid so there is no other way around this. We are unable to edit shipping addresses once an order has been placed as it voids our insurance.

 FOR ALL ORDERS

*If you are concerned about your package becoming lost, we strongly recommend you purchase additional shipping insurance as we cannot be responsible for lost packages. If you would like to add additional shipping insurance to your package please let us know in the 'notes to seller' section and we will send you an invoice to cover the additional charges.

*Once a parcel is tracked as DELIVERED, our involvement in the process is complete. Unless there is a mistake in your order of course. If Canada Post tracks your package as DELIVERED, and you say you have not received it/someone has stolen it from your step; you must deal with Canada Post directly. We no longer have the ability to intervene once a package is marked DELIVERED.

*Please note: We pack every parcel with attention and care. All of our packages meet or exceed Canada Post packing recommendations and we cannot be responsible for damages incurred during shipping.

Upon receiving your order, please inspect contents carefully for accuracy. If there is any discrepancy in your order, please contact us within 24 hours of receiving your package. We will always fix our mistakes as we take a digital photo of every packed box to ensure accuracy. If we have missed something, we will look it up, confirm and get your missing item/items sent out to you pronto or issue you a refund for your missing item/items! We reserve the right to decide whether you will receive a new product or a refund.

Thanks for your support Bubble Lovers!