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Policies

PLEASE READ THE FOLLOWING SUGAR BUBBLES TERMS CAREFULLY BEFORE PLACING AN ORDER. By using this site you agree to the following and must check a box during checkout to indicate the fact that you have read and accept our policies. Without checking the box your order will not process so please be mindful when purchasing.

 Please be aware that Sugar Bubbles OFF SEASON is from Jan 1st until March 31st. For more info, visit our shipping page.

We reserve the right to cancel an order at our discretion, at any time and issue a full refund.

For detailed information on shipping policies, turn-around-times, coupon codes and free shipping please visit our shipping tab.

MEDICAL ADVICE

Information contained in this site and detailed in our product descriptions should not be used for diagnosing or treating health or medical conditions. Information found in this site, or any place on the internet should never replace the advice of your Doctor. Please see a Doctor or qualified Health Care Practitioner if you have a medical concerns.

DO NOT USE OUR PRODUCTS TO TREAT ANY MEDICAL CONDITION

*GIFT WITH PURCHASE/COUPONS/PROMOTIONS

Promotions requiring a minimum order amount will always refer to the SUBTOTAL value to determine qualification and eligibility and not the total purchase price of the order. Shipping and taxes will not count towards total needed to receive gift, use coupon or be entered to win, whichever applies. *in the case of misused coupons we will refund the order or send and invoice for the balance and for GWP (gift with purchase) we simply process the order without the gift.

COPYRIGHT

Sugar Bubbles is registered trademark No 1682037. Sugar Bubbles is a Registered Trademark and may not be used or reproduced without prior written permission. All images and text contained within this site are protected by copyright laws and may not be reproduced without written permission.

OTHER IMPORTANT INFO!

*Please be aware that our products are handmade. Soaps are all hand piped and imperfect by nature, which is part of the charm in choosing handmade products!

RETURNS

Due to the personal nature of our products, we are unable to accept returns or exchanges, no exceptions. If you received a defective product, please let us know within 48 hours. We will then make every effort to determine the nature of the defect. We may require you to return the product to us for inspection. In this case, the return shipping charges must be paid by the sender and if we do find the product was defective, we will refund return shipping charges, product purchase price plus the original product shipping charge for that product only. Please note: Return/defective products must be sent tracked with signature We cannot be responsible if the return package is lost in the post.

PRODUCT USE BY DATES

Our soaps keep very well for long periods of time but the scent may fade if left unwrapped. Any products that come in a bottle or jar are considered 'fresh cosmetics' and are formulated to be used within three months, when they are at their best.

PRODUCTS IN PHOTOS

Please be aware that all products are handmade and differ bar to bar, soap to soap. The photo shown is a representation of the item you will receive but is not the actual product we will ship. Each item is different, unique and imperfect by nature. That is the beauty of buying Handmade! Plus, we tend to make things with slight differences every time...artistic expression.

If a photo contains more than one product, please understand that only ONE product will ship unless otherwise stated in the listing.

STORING YOUR SOAP

Soap and products with toppers such as strawberries and chocolate chunks are best stored in low humidity. The toppers draw moisture from the air and causing 'soap sweat'. Great for your skin, not so great for the soap below! Never leave your handmade soap sitting in water or it will turn to mush.

BUY SMALL

If this is your first time purchasing, we suggest you buy in small quantities to see if our products will be suitable for you. Our products vary in scent from nearly naked to heady and sublime and everything in between. Please be cautious when purchasing to avoid disappointment.

CURRENCY

Prices are in Canadian Dollars and are exclusive of tax. Sales tax will be added to orders after shipping charges at the time of check-out. We reserve the right to cancel any order at any time and refund the full purchase, tax and shipping price.

CANCELLATIONS

Once you have placed your order, we cannot guarantee that we will be able to cancel it for you. If the order has been packed for shipping, we do not offer refunds. Please let us know as soon as possible if you would like to cancel or change in any way!!

MISTAKES

Yes, we do make mistakes! Upon receiving your order, please inspect contents carefully for accuracy. If there is any discrepancy in your order, please contact us within 24 hours of receiving your package. We will always fix our mistakes as we take a digital photo of every packed box to ensure accuracy. If we have missed something, we will look it up, confirm and get your missing item/items sent out to you pronto or issue you a refund for your missing item/items! We reserve the right to decide whether you will receive a new product or a refund.

Happy Shopping Bubble Lovers!