PLEASE READ THE FOLLOWING SUGAR BUBBLES TERMS CAREFULLY BEFORE PLACING AN ORDER. By using this site you agree to the following and must check a box during checkout to indicate the fact that you have read and accept our policies. Without checking the box your order will not process so please be mindful when purchasing. We appreciate you!
For detailed information on shipping policies, turn-around-times and free shipping please visit our shipping tab.
If you have chosen PICK UP, we will message you when your order is ready and let you know when it will be available for pickup. Pickup days are currently Fridays 12-7, Saturdays and Sundays 10:30-4:430. You must hear from us before picking up your order as we process in the order in which we receive. If this does not work for you, please shop in our store and do not order online.
Please note: We only offer a selection of our products on our website. This is due to in-store demand among other factors. The most extensive selection will always be available in-store.
Due to the personal nature of our products, we are unable to accept returns or exchanges, no exceptions. If you received a defective product, please let us know within 48 hours. We will then make every effort to determine the nature of the defect. We may require you to return the product to us for inspection. In this case, the return shipping charges must be paid by the sender and if we do find the product was defective, we will refund return shipping charges, product purchase price plus the original product shipping charge for that product only. Please note: Return/defective products must be sent tracked with signature We cannot be responsible if the return package is lost in the post.
Once you have placed your order, we cannot cancel it for you. If the order has been picked and packed for shipping, we do not offer refunds, no exceptions. We have website and processing fees on our end that do not get refunded to us so we are unable to refund online orders.
As of July 2019, we no longer sell gift certificates in store or online. You can still redeem at any time.
Certificates purchased ONLINE, may only be redeemed on ONLINE purchases. They can't be used in store. Reason: our online store will only allow one use. In theory, someone could print off two copies and use one in our Seabright store and one in our Mahone Bay store or use it in-store and online simultaneously.
Our IN-STORE gift certificates (paper certificated purchased in one of our stores) may only be redeemed IN-STORE, and will not work online. They are tracked manually and our website will only recognize certificates that it generates electronically.
ONLINE certificates DO NOT technically expire after 2 years (this is illegal in Nova Scotia). You can use them at any time while Sugar Bubbles is open and owned by Me (Candy).
IMPORTANT: We are unable to re-issue or replace if a certificate is accidentally deleted and can not be retrieved. You can use that certificate number at checkout so the number is very important. We are literally unable to pull these numbers once a transaction is completed.
If you purchase or receive a paper IN STORE gift certificate for use in our stores, please do not lose it! Making note of the number is not helpful in this case, you must have the physical certificate to redeem.
Yes, we do make mistakes! Upon receiving your order, please inspect contents carefully for accuracy. If there is any discrepancy in your order, please contact us within 24 hours of receiving your package. We will always fix our mistakes as we take a digital photo and weight of every packed box to ensure accuracy. If we have missed something, we will look it up, confirm and get your missing item/items sent out to you pronto or issue you a refund for your missing item/items! We reserve the right to decide whether you will receive a new product or a refund.
PRODUCT USE BY DATES
Our soaps keep very well for long periods of time but the scent may fade if left unwrapped. Any products that come in a bottle or jar are considered 'fresh cosmetics' and are formulated to be used within 3-6 months, when they are at their best. Glycerin/dessert soaps with sprinkles etc are designed to use straight away as the glycerin will cause sweating in humidity and mail spoil the design but sweating will not spoil the soap itself and as a matter of fact is a sign of a quality soap!
PRODUCTS IN PHOTOS
Please be aware that all products are handmade and differ bar to bar, soap to soap. The photo shown is a representation of the item you will receive but is not the actual product we will ship. Each item is different, unique and imperfect by nature. That is the beauty of buying Handmade! Plus, we tend to make things with slight differences every time...artistic expression.
If a photo contains more than one product, please understand that only ONE product will ship unless otherwise stated in the listing.
We offer an in-sore Reward Card program and on our website we offer a Reward System program. If you prefer our in-store program, please make your purchases in one of our stores. We will not apply online purchases to our Reward Cards and we not apply store purchases to online Reward System.
STORING YOUR SOAP
Soap and products with toppers such as strawberries and chocolate chunks are best stored in low humidity. The toppers draw moisture from the air and causing 'soap sweat'. Great for your skin, not so great for the soap below! Never leave your handmade soap sitting in water or it will turn to mush.
Prices are in Canadian Dollars and are exclusive of tax. Sales tax will be added to orders after shipping charges at the time of check-out. We reserve the right to cancel any order at any time and refund the full purchase, tax and shipping price.
Information contained in this site and detailed in our product descriptions should not be used for diagnosing or treating health or medical conditions. Information found in this site, or any place on the internet should never replace the advice of your Doctor. Please see a Doctor or qualified Health Care Practitioner if you have a medical concerns.
DO NOT USE OUR PRODUCTS TO TREAT ANY MEDICAL CONDITION
Sugar Bubbles is registered trademark No 1682037. Sugar Bubbles is a Registered Trademark and may not be used or reproduced without prior written permission. All images and text contained within this site are protected by copyright laws and may not be reproduced without written permission.
Happy Shopping Bubble Lovers!